gord Casino & Sportsbook Terms

We at gord operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits. These terms set out the conditions under which you access gord, open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and participate in our games and betting markets.

By using gord, you agree to be bound by these terms. We encourage you to read them in full so you understand your rights and our obligations. If you have questions about any section, our Live Chat support team can clarify our policies.

This document outlines account eligibility, deposit and withdrawal procedures, bonus terms, dispute resolution, and the jurisdiction-restricted nature of our service.

Account eligibility and our verification process

When you open an account with gord, you confirm that you are of legal age in your jurisdiction and that you are not a resident of any jurisdiction where online gaming is prohibited by local law. Our service is available only where applicable law permits; users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

We require account verification (known as KYC, or Know Your Customer) before you can withdraw funds. This verification protects both gord and our players by confirming your identity and preventing fraud. You may provide deposits and place bets before verification, but any withdrawal request will trigger our verification process if it has not been completed. We ask for a valid ID, a proof of address, and confirmation of your deposit payment method. Verification typically completes within one business day.

Deposit terms and payment security

gord accepts deposits through eight main payment channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing timeline. E-wallet deposits typically complete within seconds; bank transfers may take a few minutes for us to confirm.

We do not charge fees on deposits. Your payment provider (your bank or e-wallet operator) may apply fees according to their own terms. When you deposit, confirm the exact amount before submitting; we cannot reverse deposits sent in error. If your deposit fails or does not credit after an hour, contact gord Live Chat with your transaction ID and we will investigate. Deposits are non-refundable except as required by law or where a clear error has occurred on our end.

Our gord account preferences

We allow deposits in amounts that vary by payment method. E-wallet deposits typically range from small starter amounts to large transfers; bank virtual account deposits follow your bank's daily transfer limits. We reserve the right to set or adjust account preferences on individual accounts for compliance or fraud-prevention reasons. Any account preferences change will be communicated via your account notification.

Withdrawal policy and processing

Our gord withdrawal process requires that you request funds back to the same payment method you used for your most recent deposit. This protects your security and prevents fraudulent cash-outs. Withdrawals to e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically process within one hour. Withdrawals to bank virtual accounts (online payment, e-wallet, mobile banking, local payment) may take one business day to appear in your bank account—the delay is often on the bank's side, not ours.

We do not charge fees on withdrawals. Your bank or e-wallet may apply fees according to their own terms. We reserve the right to hold a withdrawal under review if verification is incomplete or if we detect suspicious activity. If your withdrawal is held for review, we will notify you and guide you through any additional steps required.

Bonus terms and promotional conditions

We may offer promotional bonuses from time to time. Any bonus offer comes with specific terms—such as minimum deposit amounts, play-through requirements, or game restrictions. We specify these terms clearly when you receive the bonus. Bonuses are not withdrawable as cash; they are credit toward your gaming account and may be forfeited if not used within the stated period. If a bonus is voided, any winnings derived from that bonus credit are also forfeited unless our terms state otherwise.

We reserve the right to cancel or modify any bonus promotion at any time. Changes to bonus terms apply to new promotions only; existing offers on your account remain as originally stated.

Our gord dispute resolution and liability

If you believe an error has occurred on gord—such as a missing deposit, an incorrect game result, or an unauthorized account access—you have the right to report it via our Live Chat or Help Center. We investigate all disputes within two business days and respond with our findings. If we find an error on our side, we correct it immediately. If we find no error, we explain our investigation to you.

Our maximum liability for any single claim is limited to the amount of your deposit or the amount directly related to the disputed transaction. We are not liable for indirect damages, lost profits, or consequential harm arising from your use of gord.

Jurisdiction and service availability

We at gord do not offer our services in jurisdictions where online wagering is prohibited by law. Services are available only where applicable law permits. If you access gord from a restricted jurisdiction, your account may be suspended or closed without notice. We are not liable for any losses you incur as a result of accessing gord from a jurisdiction where it is not permitted.

Users in supported regions—including those in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—can use gord where local law allows. We encourage you to verify compliance with your own jurisdiction before opening an account.

Account suspension and termination

We reserve the right to suspend or terminate your gord account if you violate these terms, engage in fraudulent activity, attempt to manipulate games, or use multiple accounts to circumvent our policies. Suspension may be temporary (for investigation or policy review) or permanent (for serious violations). If we suspend your account, we will notify you of the reason and provide an opportunity to respond.

Upon account termination, any remaining balance will be returned to your deposit payment method, subject to verification and compliance with our obligations. We do not transfer balances between accounts or to alternative payment methods.

Amendments to gord terms

We may update these terms at any time. Changes become effective upon posting to this page. Your continued use of gord after a change constitutes acceptance of the updated terms. We encourage you to review this page regularly. Major changes that materially affect your rights will be communicated directly to your account email.

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