gord Privacy Policy

This page describes what we collect when you use gord and how we keep that data protected. We at gord take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1 matches and other events, we collect specific information to verify your identity and process your transactions.

Our policy explains what data we collect, how we use it, who we share it with, and what rights you have. We comply with data protection laws applicable in the jurisdictions where we operate. If you have questions about your data or how we handle it, our Live Chat team can provide more details.

We encourage you to read this policy in full. It covers account information, payment data, cookies, third-party processors, and your access rights.

What information we collect at gord

We collect data in three main categories. First, account information: when you open a gord account, we collect your email address, chosen username, password, full name, date of birth, and phone number. This data is required for account access and verification.

Second, verification and identity data: before you withdraw funds, we require Know Your Customer (KYC) information. We ask for a valid national ID or passport, a proof of address (such as a utility bill or bank statement), and confirmation of your deposit payment method. We collect this data to comply with anti-money-laundering regulations and to prevent fraud.

Third, transaction and gameplay data: we record every deposit, withdrawal, and bet you place on gord. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and game category (such as Liga 1 betting, live blackjack, or Aviator slots). We use this data to process payments, track account balances, and investigate disputes.

How we use your data

We use account information to set up and maintain your gord profile, authenticate your login, and communicate with you about your account status. We use verification data to comply with legal and regulatory requirements and to prevent fraud, money laundering, and underage access. We use transaction data to process deposits and withdrawals, calculate your account balance, settle bets, and handle disputes or chargebacks.

We also use aggregated and anonymized data (data that does not identify you) to improve our platform, understand user behaviour, and optimize game offerings and payment methods. We do not sell your personal data to advertisers or third parties for marketing purposes.

Third-party processors and data sharing

We work with several third-party service providers to operate gord. Payment processors handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. We share only the minimum data needed—typically your account identifier, transaction amount, and timestamp. These processors have their own privacy policies and are bound by data protection contracts with us.

We also work with KYC verification partners who check your identity documents. We do not store scanned copies of your ID or passport on our main servers; verification partners retain them under strict security protocols and delete them after a set period. We may share transaction data with financial regulators or law enforcement if required by legal process or court order.

Cookies and tracking

We use cookies to remember your login, personalize your experience, and prevent fraud. A cookie is a small file stored on your device that helps us recognize you when you return to gord. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

We do not use cookies to track you across other websites. We may use analytics tools to understand how users navigate gord—such as which games are popular in Jakarta, Surabaya, and Bandung, or which payment methods users prefer during Idul Fitri and Idul Adha. This data is aggregated and anonymous.

Your rights regarding your gord data

You have the right to access your personal data. You can view and download your account information, transaction history, and verification documents through your gord account settings. You have the right to request correction if any information is inaccurate. You have the right to request deletion of your account and associated data, subject to our obligation to retain transaction records for compliance purposes.

You may also request a copy of all data we hold about you in a portable format. To exercise any of these rights, contact our Live Chat support team or email the address listed at the end of this policy. We respond to data access requests within thirty days.

Data retention and security

We retain account information for as long as your gord account is active, plus a period thereafter for legal and compliance purposes. We retain transaction records for at least five years to comply with anti-money-laundering regulations. Verification documents are deleted after verification is confirmed, unless we are required to retain them by law.

We use encryption, firewalls, and access controls to protect your data. Our servers may sit outside your jurisdiction; by using gord, you consent to your data being transferred to and processed in other countries as necessary to operate our platform. We undertake to apply the same level of protection regardless of server location.

Changes to this gord privacy policy

We may update this policy at any time. Changes become effective upon posting to this page. Your continued use of gord after a change constitutes acceptance of the updated policy. We will notify you by email of any material changes that affect your privacy rights.

Related policies and support

Contact us about your privacy

If you have questions about how we handle your data, wish to exercise your rights, or need to report a data breach, you can reach our gord support team via Live Chat or by contacting our Help Center. We maintain a privacy inbox and respond to inquiries within thirty days. Please include your account email and a detailed description of your request so we can assist you promptly.

We are committed to transparency and cooperation. If you believe we have mishandled your data or violated applicable privacy law, you also have the right to lodge a complaint with your local data-protection authority.